Over the years, we have appreciated your feedback attesting to the value of the information provided in our On the Record series. One of your most frequently asked questions is: "How do you determine which topics to cover for your Insiders?” Quite simply, we talk to our customers, as well as the hundreds of shippers we know through our involvement in various industry associations and they let us know what is important to them.
Over the past four months you have asked us what to expect from your carriers in 2011. A couple of weeks ago we covered the parcel area, and in this On the Record session, we have gone to the LTL carriers for their insights about what will be happening in 2011 and beyond.
We are honored to have Wes Kemp, CEO, ABF Freight System, Inc.; Rob Estes, Chairman and CEO of Estes Express Lines; and Mike Cronin, Executive Vice President of Dayton Freight Lines, Inc. share their thoughts with us.
In this outstanding interview, these carrier executives cover important topics for 2011 that all shippers need to know, including:
- Concerns with the traditional procurement process
- Factors that could result in double-digit rate increases over the next two years
- What shippers can do to become a preferred customer
- The concept of carriers, essentially, “selling space”
- Why payment issues are an important component of the price/rate structure
We hope you find this On the Record interview to be helpful and would welcome your feedback.
Mike Regan
TranzAct Technologies
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